Refund Policy

Effective: June 1, 2025 · Last updated: October 22, 2026 · NOMADO LLC

1. 14-Day Cancellation Right

If you are not satisfied with a NOMADO subscription, you may request a full refund within 14 days of the first purchase. This right applies to the first purchase of a plan and does not require a reason.

Where the law of your country gives you stronger cancellation or refund rights, those rights apply and nothing in this policy limits them.

2. Purchases Through Google Play

If paid features are offered inside the Android app, they are processed by Google Play. Refunds for those purchases follow the Google Play refund policy and are requested through your Google account. NOMADO can help you, but cannot process a refund on Google's behalf. Purchases made on our website are handled by NOMADO under this policy.

3. What Is Refundable

• The first purchase of a personal plan, requested within 14 days
• A directory listing plan, if the listing is declined during review and never published
• An ad or a post boost you paid for that we decline or cannot run
• Amounts charged in error, such as a duplicate charge or a charge after cancellation
• Periods when the service was unavailable because of a fault on our side

4. What Is Not Refundable

• Automatic renewal charges, unless requested within 14 days of that renewal
• The remaining period after you cancel; your plan stays active until the end of the paid period
• A directory listing, an ad or a post boost that has already been published or started, since the service has been delivered
• Accounts, ads or post boosts removed or stopped for breaking our Terms of Service
• Referral balance, which is not a payment to NOMADO and is withdrawn under the referral terms

5. How to Request a Refund

Email info@nomadoapp.app with the subject "Refund Request" and include your account email and the date of purchase. We answer refund requests within 3 business days. Approved refunds are returned to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

6. Service Issues

If a technical issue or outage prevented you from using NOMADO, contact us regardless of the 14-day window. We review each case and may offer a refund or service credit.

7. Payment Processors

Payments on our website are processed by Stripe. Payments inside the Android app, when offered, are processed by Google Play. NOMADO never stores your full card details.